Returns Policy

We hope you will always be happy with your purchase from Cloud Nine Gems, however if you are not entirely happy with the goods...

We will…..

• Refund or exchange unwanted goods, as long as they are returned to us unused, in the original packaging and within 7 days.  We are sorry but we are unable to exchange earrings for health & safety reasons unless they are faulty.
• Replace goods damaged in transit to you at no extra cost and with free delivery, if reported within three days of receipt.
• Refund or replace goods paid for, but not received after an investigation, as long as the claim has been made within 7 days of the due date.

We won’t….

• Refund goods returned to us damaged or used
• Refund goods lost in transit being returned to us.
• Refund return postage costs.
• Refund gift vouchers to a third party.

If you need to return an item

Do……

• Make sure the goods are returned in the condition they were received and in their original packaging.
• Ensure the return slip has been completed and is placed inside the package.
• Use a recorded/signed for postal service as we cannot accept responsibility for any returns lost in transit.

We do reserve the right to send goods back to you, if they are not in new condition, not in the original packaging or if you have returned the incorrect items.

Return Address:

Cloud Nine Gems,
13 Market Hill,
St Ives,
Cambs.
PE27 5EH

Return Email queries:

returns@cloudninegems.com

Telephone queries:

01480 495198

 

Cancellation Policy

If you wish to change/cancel your order please call 01480 495198 or email sales@cloudninegems.com. Please ensure you include the order details and date goods ordered. If the order has not been processed we will be happy to change/cancel it. If the order has been processed and despatched then please follow the returns procedure.